FREQUENTLY ASKED QUESTIONS

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FREQUENTLY ASKED QUESTIONS •

If you have a question about any of my services, have a browse through my FAQs below! If you’re still unsure about anything, then please reach out via my Contact Form and I will get back to you as soon as I can.

  • Wherever you prefer - as long as you are in a comfortable and confidential place with strong internet connection and access to Zoom your setting is up to you! This is the beauty of remote therapy.

  • When you invest in therapy or mentoring with me, you’re not just paying for my time. You’re investing in accredited, trauma-informed expertise backed by over 15 years of experience in mental health and 25 years of studying psychology, neuroscience, and attachment.

    Therapy sessions are £120 - I do offer a small number of reduced rate slots (on a sliding scale from £95). If you’ll struggle with the financial commitment please mention this when you enquire.

    Alternatively please see the various packages on the ‘work with me’ page.

    You may be able to fund your therapy through insurance such as BUPA, AXA AVIVA or WPA or other third party organisations - please mention this when you make contact.

  • I take confidentiality really seriously - for both therapy AND mentoring - I want you to feel as comfortable as possible working with me. I will only share testimonials or feedback if you have given your consent. There are of course very rare occasions where I may have to share information with another service or professional, for example if required by law or in the case of a risk to yourself or other - in those (rare) cases, I would always seek your consent first where possible. Confidentiality will be covered in more detail in the document you receive before sessions start.

  • I’m registered with WPA, Aviva, AXA and BUPA and others, however my availability to accept insurance work is often limited. Please mention your insurer when you make contact with me and I can confirm my availability for you.

  • I’m usually unable to offer free telephone consultations due to limited availability however please do reach out via the contact form with any questions and I will get back to you asap and within 2 working days.

  • I have many years experience working with people experiencing a range of difficulties whether that be PTSD, Complex trauma, ADHD masking, panic attacks, social anxiety, worry, overthinking and overwhelm, low self-esteem, relationship difficulties and more. 

    Some of the people I work with don’t realise they are people-pleasers until we start exploring their patterns of behaviour and thought processes. Feel free to contact me to find out more about how I can help.

  • My training, experience and qualifications means I often work with people who have been in therapy before and not felt the benefit. 

    A lot of the people I work with describe previous episodes of therapy where they ‘get it’ but don’t ‘feel it’ and therefore nothing has really changed. This is why my approach is different - it’s all about getting to the root of your difficulties and working from the inside out with the aim of transformation and lasting changes to occur. 

  • You will be provided with a document explaining my cancellation policy.

    I ask that you please give me as much notice as possible and I require at least 24 hours notice of cancellation to enable me to issue a refund or reschedule the appointment.

  • Appointments usually take place Monday - Thursday from 9:30am with my latest available appointment taking place at 4:30pm.

  • Due to the nature of private practice, I’m unable to provide crisis support or respond to urgent requests. If you need emotional support as a matter of urgency please contact the Samaritans on 116 123 or text SHOUT on 85258.  You can also seek support from your GP or local mental health service / crisis team.   If you are concerned you may be at risk of hurting yourself and are worried you may not be able to keep yourself safe please call 999 or attend A&E.

  • The beauty of online remote therapy means you can access our sessions from various geographical locations Unfortunately there are some limits due to my insurance and legalities for example, I’m unable to work with people in the USA and Canada unless you are wanting to access coaching or mentoring.  If you want check we can work together please don’t hesitate to reach out and contact me to confirm.

  • Sessions usually take place weekly however the frequency of therapy is tailored to your unique needs and goals.

    We will discuss and determine a session schedule that best supports your personal growth journey. This flexible approach ensures that your therapy aligns with your individual circumstances and the pace at which you are comfortable progressing.

    For clients referred through insurance, sessions are usually scheduled on a weekly basis. However, this can vary depending on the specific terms of your insurance contract and the referral instructions provided by your insurer. We will review and adhere to these guidelines to ensure your therapy aligns with the stipulated requirements, and I will work with you to make any necessary adjustments.

    '1-1 Visibility Mentoring’ is a three-month package.. We will typically meet every two weeks for 6 sessions

    If you have any specific scheduling needs or adjustments, please feel free to discuss them with me during our initial session or via email.